what we believe

Our guiding principles

Being Proactive

We constantly reevaluate and update processes to define order and sense in a rapidly changing healthcare environment. When a rule or procedure changes, we take a step back to reevaluate and determine if there is a more efficient process to accommodate the desired change. We think ahead from the time the patient first calls, to when the patient comes in the door, then has an appointment, through the time the session is billed, the payment comes in, and eventually everyone gets paid. Our system of checks and balances insures things are done right the first time. We don’t make excuses for problems, we find solutions for them.

Improving Function and Appearance

Medical/mental health practices sometimes lack efficient organization because the emphasis is, as it should be, on patient care. It’s hard to create a calm and welcoming environment without having order around you. This can have an effect on both patients and employees. We help to foster structure and accountability, but not just to “neaten up” an office — our experience encourages our clients to understand the why, how and what in everything they do. We take the wide view: “How and why did this come to me, what is my responsibility, and where is it going after me?”

Holding Insurers Accountable

A big part of our business is ensuring that health insurance companies accurately reimburse health care professionals for all of the services they provide. Over the years, we have built solid relationships with representatives of every major insurer. We call on these treasured contacts to resolve issues — but most importantly when these issues appear repeatedly, indicating a systemwide problem, not simply isolated incidents. We remain dedicated and focused to make that extra call (or several) to prevent the same issue from coming up again and denying future payment for our clients.

updated: 8 years ago